As one of the biggest most popular retailers in the world, Amazon has a reputation for offering fast deliveries, however, that is not always the case.
You might find yourself in the unpleasant situation of waiting for your exciting new purchase to be delivered to you and find that it never comes as the days go by. Let’s be honest everyone gets a little anxious and tends to think the worst in these situations.
So why does this happen and how should you deal with this scenario?
Why Is My Amazon Order Not Shipped Yet?
There are a few reasons as to why this could be happening, typically it’s because you purchased from a 3rd party-seller, there has been some unforeseen event that occurred, or there are prioritize items in front of your order.
We will dive into what these all mean and why your Amazon order hasn’t shipped for day, plus what you can do and expect during this time…
3rd Party Sellers
This is one of the most common reasons why your order takes so long to ship, however, this shouldn’t be an unexpected outcome since you can see how long it would take to arrive just below the product price.
Still, if it does take longer than the estimated date you may want to contact the specific seller and solve the issue.
Emergencies and Unforeseen Events
This is an obvious one but still important to remember, and that is dealing with unforeseen events that might change or break the order of things when it comes to purchases in Amazon.
This also serves as a bridge for the next topic.
During the pandemic there was a very high demand for Amazon services, so sometimes the platform had to prioritize certain items in order to follow a logical safe way to battle the virus, which got to very alarming numbers.
In this sense, Amazon prioritized medical supplies, domestic appliances, and other critical and necessary items for everyone.
When facing complete confusion or lack of information, the best way to clear things up is by simply asking.
Sometimes, the reason for the delay can be a very specific issue that won’t be solved unless you call or send a message to Amazon’s support staff.
Most of the time, they are very helpful and understanding with any issues you may have, and make the customer the priority, which is great, so don’t hesitate about getting in contact with Amazon, they may solve your issue a lot quicker than you expect.
Aside from the reasons as to why your order’s shipping might have been delayed, there are a few other things you might like to know.
Why Does the Estimated Delivery Date Change?
Sometimes you may see that the status of your delivery is constantly changing or it may say “Shipping Soon”, well according to Amazon these are some of the reasons you may be seeing this:
- There may be a mistake or more with the address you wrote. It should be checked just in case. If you’ve ordered it to a PO Box, or a pickup location, your order may be too big to be delivered there. You have to be well informed about which items can be delivered to a pickup location.
- Remember that they successfully take your payment when they are shipping your order and not when your order is placed. If your payment hasn’t been processed, you should check the details.
- There is also the possibility that the item you want is out of stock.
These are very self-explanatory easy to understand, so you may want to keep these issues in mind so you can try and solve them as quickly as possible.
If you feel like you’re just jumping over way too many hurdles to get the item you purchased, there is always the option of a refund, which Amazon gladly gives for 90 days after the maximum delivery time, if the following conditions are met.
According to the A-to-Z Guarantee from Amazon.com:
- You haven’t received your package even after three days from the estimated delivery date.
- It says your order has been delivered but you haven’t received it.
- You received the wrong item and requested to return it.
- You returned the item but didn’t get a refund.
There is also a guarantee specifically for the delivery of your product, which is Amazon’s Guaranteed Delivery, and it allows you to ask for a refund for the shipping fee if the product is not delivered within the time that was specified.
If you wish to ask for a shipping refund, these are the conditions for Amazon’s Guaranteed Delivery that you need to meet in order to do so:
- You used a shipping method that matched the shipping option shown on the product page.
- You wrote a real address.
- You placed your order before the “order within” countdown was done.
- The delivery date is on an email by Amazon.
What to Do When Calling Customer Service?
So you’ve read several times that, if everything else fails, the best way to solve things is to contact customer service, but how and what are some things that you should be aware of when doing so?
If something went wrong with your order, shipping, or both, you’re gonna want to call customer service at 1206-922-0880 or log into Amazon and go to the complaints link.
When you call customer service keep in mind that they will only help with issues related to a specific order, and while it may take some time for them to call you back or come up with a solution, most of the time they do so don’t worry too much about it.
However, if you want to file a complaint about shipping or billing you can’t do it with a support representative, you’ll have to talk with a supervisor.
As you can see there are several reasons as to why your order hasn’t shipped yet, from 3rd sellers’ policies on the platform to unforeseen events.
That is why you must keep track of your orders and check whether or not to take certain actions like asking for a refund for the product or shipping accordingly.
Just remember that as the customer, you must be satisfied with the result of the transaction no matter the circumstances, so make sure you know why your order hasn’t shipped and how to deal with it.