If you’ve ever purchased makeup from MAC that you weren’t satisfied with, you have probably wondered whether you could return it for a refund. Different stores can sometimes have drastically different returns policies, and it makes a difference to understand the policy when attempting to get a refund.
You can return makeup to MAC. You can return items in person or by mail. You can also return items purchased online. A receipt or order confirmation is required for both online and in store returns.
The MAC return policy does not list any maximum period of time in which returns must be processed. If you are curious about your local MAC location’s policy, you can always call in and ask before going to the store to attempt to process your return.
Keep reading to find details on returning makeup to MAC, as well as other information regarding their returns policy in general.
Can You Return Makeup to MAC Without Packaging?
MAC’s return policy states that “if for any reason you are not completely satisfied with the products purchased from MAC Cosmetics… you may return the unused portion for exchange or refund.” It is unspecified in the policy text whether or not the original packaging is required for a return.
However, reports online seem to state that returns cannot be processed without the original packaging. This policy is likely specific to different MAC stores, as the returns are generally at the discretion of the local store manager.
You cannot generally return makeup to MAC without the original packaging. However, some MAC locations may accept returns for store credit without the original packaging.
If you are curious about whether or not your local MAC location will accept returns without the original packaging, you can call the store to ask about the details of their returns policy.
Can You Return Makeup to MAC Without The Receipt?
If you have lost or misplaced your receipt, you can still return items to MAC, but you will be ineligible for a cash refund. In most cases, you will be able to get store credit in the form of a gift card or online balance. You may also be eligible to exchange your item for another of similar value.
You can return makeup to MAC without the receipt. However, you will not be eligible for a full cash refund. You will most likely get your refund in the form of store credit. You may also exchange your makeup for something of similar value.
If you purchased your makeup with a credit card, you may be able to use the credit card info to verify your purchase, in which case a receipt may not be necessary. All returns are ultimately at the discretion of the store manager. This means that you may not receive a refund even if you meet the expectations of their returns policy.
If you cannot return your item in store, you can always send in your item for a refund by mail. You will need to initiate an online return and print off a mailing label for your item. MAC will cover the shipping fees associated with your makeup return. The process to do this will be discussed later on in this article.
How to Return Makeup to MAC That Was Purchased Online
There are two types of item returns at MAC: in store and online. In store returns are suitable for items purchased in store or from MAC’s online storefront. Gifts received by mail from other MAC customers cannot be returned in store, and must be returned with the online returns service.
To process an online return, begin by calling or messaging MAC customer service at 1-800-588-0070. The online service team will assist you with your return by assessing eligibility, providing a return label, and giving you instructions for sending in your item. Only items purchased online are eligible for online return.
If you purchased your item online, be sure to keep your confirmation email to provide proof of purchase in case you want to return your item in store. If you cannot verify your purchase with a confirmation email, the associates at MAC may be able to look up the email address you used for the account to purchase the item as proof of purchase.
Refunds will be processed with the same debit or credit card used for your original purchase. Refunds may also be given as part of the online balance associated with your MAC account.
Returning Makeup to MAC By Mail
If you cannot return your item in store, you can return makeup to MAC by mail as part of their online returns process. This can be accomplished by following a few simple steps:
- Call or message online service team at 1-800-588-0070.
- Speak with the online service team about your return. They will assess eligibility and provide you with a free return label for sending in your item.
- Print off the free return label.
- Carefully and safely pack your items into a box or padded envelope. Stick the prepaid label on the outside of the box.
- Ship your item from any UPS location. You can also call UPS to have them pick up your package for shipping.
If you are ever dissatisfied with makeup purchased from MAC, you can attempt to return your makeup for a full refund. In general, even used or open items can be exchanged as long as you have the receipt or other proof of purchase.
Refunds for purchases made with a credit or debit card will be sent to the same card that was used for the purchase. Items received as a gift that was purchased online cannot be returned in store and must be returned with the online returns process.
Returns are always at the discretion of the store manager, so it’s important that you understand the returns policy and keep your receipt or other proof of purchase.
If you have any questions or concerns, feel free to ask away in the comments section.