If you’ve ever purchased makeup that you weren’t satisfied with, you’ve probably wondered if you could get your money back. Different stores can have very different return policies, and it makes a difference to know the exact expectations when you go in to return an item.
You can return makeup to Ulta within 60 days as long as you have your receipt. You can even return used makeup without the original packaging as long as you are within the 60 day window.
Like at any other store, return policies at Ulta are ultimately up to the discretion of the store manager, so you may not always get a refund, even if you meet all the requirements. However, if you pay attention to Ulta’s return policies, you will probably have no issues.
Keep reading to see more details on returning makeup to Ulta, as well as some information on other aspects of their returns policy.
Can You Return Makeup to Ulta Without The Box?
In general, the Ulta returns policy only asks that you return your item within 60 days with the original receipt. Most Ulta locations will accept returns for refund even if the item has been used, or if you are missing the original packaging.
Yes, you can return makeup to Ulta without the box. As long as you are within the 60 day window and present your receipt, you should be eligible for a full refund or exchange.
In lieu of a refund, you can also exchange for another item, or the same item if you want. If there is a price difference between the item you want to exchange and the item you originally purchased, you will be asked to cover the difference. Ulta will pay you back the difference if you exchange an item of lesser value.
Remember that refunds and exchanges are always at the discretion of the store manager, so you may not end up getting exactly what you want even if you meet all the requirements. However, as long as you are within the 60 day window with your original receipt, you should have no problems.
Returning Makeup to Ulta Without a Receipt
Unfortunately, if you have lost or misplaced the receipt from your original purchase, Ulta’s return policy states that you will only be eligible for in-store credit. However, there is a caveat to this statement.
You cannot return makeup to Ulta without a receipt. However, if you were an ULTAmate Rewards member at the time of your original purchase, then Ulta should have your receipt on file.
In this case, you may need to show your ID to prove that you are the account holder that originally purchased the item. If they are able to find your receipt on file, then you won’t need to show them a physical receipt when processing your return. You will be eligible for a full refund or exchange just like if you had returned the item with a receipt.
If you purchased the item online and did not get a receipt, you can still process the return by going to the Ulta Guest Services Center online. They will be able to verify your order with your Ulta.com account information.
Returning Makeup as an ULTAmate Rewards Member
If you are an ULTAmate Rewards member, or you have an account on Ulta.com for purchasing items, then the returns process is a little bit easier. Even if you have misplaced your receipt, you will be able to verify your purchase through your ULTAmate Rewards account information (or your Ulta.com account information).
How To Return Makeup to Ulta
If you made a purchase at Ulta that you wish to return for a refund, then you can simply take your product into an Ulta location within 60 days and present your receipt to verify your purchase. If you cannot verify your purchase (either with your receipt or with your ULTAmate Rewards account information), then you will only be eligible for a refund in the form of store credit.
Store credit will be given as an e-gift card for an Ulta store, and the value will be equal to the lowest price of that item within the last 90 days. This means that you may not receive the full value of your item, unfortunately. You can also return items to Ulta by mail if they were purchased online. We will talk about that in more detail in the next section of the article.
How to Return Makeup to Ulta That Was Purchased Online
If you purchased makeup online from Ulta, you can either take your item into an Ulta location, or mail in your item for a return.
To return an item purchased online in-store, simply take your item in along with the email confirmation from your purchase (you can print it out or show it on your phone).
As long as you are still within the 60 day window, you should be able to return your item for a full refund just as if you had purchased it in-store.
To return an item by mail, you will have to use the return mailing label printed on the packing list included in your shipping package when you received your item.
You will have to cover the shipping costs for the return, and Ulta is not able to receive COD deliveries for item returns.
Ulta is fairly lenient with their returns policy compared to other stores. As long as you have your receipt and process your return within 60 days of purchase, you are eligible for a full refund or item exchange.
If you are an ULTAmate Rewards member, you have other options at your disposal, such as being able to look up your receipt in their database if you lost it. This allows members to process returns even if they don’t have their original receipt.
If you have any questions or concerns, feel free to ask away in the comments section.