The smell of delicious food can be hard to ignore, primarily when it’s meant for someone else. With the popularity of doorstep food delivery and other items, robberies have increased.
This has changed the drivers’ old delivery methods and resulted in a surprising new trend for drivers and customers’ safety.
Drivers are asked to take photos to prove a parcel has been delivered instead of obtaining a standard signature from the customer. But does Grub hub take pictures?
Continue reading to learn more and find answers to the most frequently asked questions about Grubhub deliveries.
Does Grubhub Take Pictures?
Yes, Grubhub drivers are required to take a picture of the order before leaving the restaurant to show the customer their order is there. This helps to clear doubts for customers who may worry about the state of their deliveries when they are delivered.
They are also required to take photos of driver’s licenses or ID of persons that order alcohol to avoid delivering alcohol to underage.
Customers can also take pictures of the food they ordered and send them to the restaurant to prevent wrong menus from being delivered.
Why Doesn’t Grubhub Do Mandatory Photos?
Grubhub used to require a photo but, for whatever reason, dropped the requirement. Maybe they didn’t find it helpful or that no one was doing it in the first place. Even though Grubhub does not demand necessary images, some drivers find it beneficial to share the snapshot with the client to see where they placed the order.
Additionally, photos may be necessary for drivers because Grubhub may request a picture for verification over the phone if a client says they never received their order, even though they do not tell or require drivers to take pictures.
However, with undelivered orders, this procedure may be made ineffectual because someone may take a picture and then steal the food, and the consumer could still claim it was missing.
Do I Have To Answer The Door For Grubhub?
If you don’t want to answer the door, Grubhub offers contact-free delivery. Customers can now request that their food be delivered to their front doors.
Grubhub provides clients with the option of contactless delivery, which is very important, especially to adhere to the pandemic health guidelines.
Customers can choose for contact-free delivery by checking a box or turning a switch on the order confirmation page of the Grubhub app or website.
Customers will also be able to specify specific delivery instructions.
Does Grubhub Penalize Drivers for Rejected or Dropped Orders?
Grubhub wants a dependable team that hardly misses shifts or cancels an order. Therefore, they penalize drivers who reject their order or miss their shifts without informing Grubhub officials.
A driver can have a 100% attendance rate, 100% acceptance rate, and a 0% block drop rate to avoid penalties.
What Is Contact–Free Delivery?
This is where customers appeal for their orders to be left at their door, entrance area, or other places at delivery places. This always happens when the customer is unavailable or simply doesn’t prefer direct contact with the driver.
Must You Tip Your Driver?
It is not a must you tip your driver when you order from Grubhub. Drivers receive their pay from Grubhub. However, it is always encouraging as this may motivate them and add to their overall income.
Grubhub’s tipping policy includes customers who may tip within the Grubhub delivery app using their credit card or give cash tip when the delivery arrives.
The customer can change tip, and it’s not a must for you to tip a driver.
What Happens When Grubhub Doesn’t Deliver?
If Grubhub fails to deliver, you can request a refund. The only option to manually seek a Grubhub refund is to call their customer service line.
This strategy makes sense because the company’s primary job is to provide meals in the quickest time feasible, even if it can be challenging to reach the company on short notice.
Grubhub takes pictures after deliveries as proof of the delivery when theft claims arise. These Photos shows that your package is safe during arrival, these photos also show the time the location of your parcel.
Delivery photos can help track missing orders by following the address from the photo, but Grubhub doesn’t post these photos online, so your address privacy is taken into consideration.