We all know that a pair of Lululemon pants are an investment. As comfortable as they are, these babies make your wallets hurt, and the lack of sales isn’t helping at all.
At that price, these leggings shouldn’t develop holes, right? Unfortunately, no amount of money can make a pair of pants immortal. Still, what do you do if your precious Fast and Frees have a hole? Surely you can’t just throw them away, right?
Does Lululemon Fix Holes in Leggings?
Lululemon will either replace or repair holes along the seam free of charge. Under Lulu’s Quality Promise, they are obligated to resolve any product issues caused by manufacturing or material failure. However, the Quality Promise does not cover holes caused by wear and tear, improper washing, or cuts from external sources.
To learn all about Lululemon and their Quality Promise, keep reading…
What is Lululemon’s Quality Promise?
Lululemon’s Quality Promise is their quality assurance policy which educators use to decide if your gear is eligible for exchanges or repairs. The policy covers all things related to performance and manufacturing defects — problems in the product itself.
The Quality Promise guideline is more of a broad philosophy rather than a stringent checklist. As the athleisure brand prides itself on its customer service, most educators would gladly provide refunds or exchange a torn legging with no questions asked.
However, customers began abusing Lululemon’s generous exchange policy which resulted in the company becoming more strict. For example, people would ask a full refund for 5-year-old Aligns bought from Poshmark.
Now, Lululemon only fixes garments based on a few general principles:
– The defect must be due to problems with the materials
– The item must have been bought within a reasonable time (usually 1 year)
– The hole must not be caused by wear and tear
That said, the Quality Promise is upheld on a case-to-case basis. Some educators may make an exception based on the facts at hand and also fulfill their objective to “surprise and delight” customers. In any case, be honest and bring your torn legging to any Lululemon store to try your luck.
List of Approved Repairs and Exchanges
As per Quality Promise, Lululemon will replace any items with inherent fabric or other material flaws, provided that they are used within a practical lifespan. Lulu never clearly defined “practical lifespan”, but it generally means the garment should be bought no more than 1 year ago, though it depends on your specific situation.
Here are some scenarios where educators will approve a swap or refund:
– Holes at the seams
– Broken zippers
– Broken belt loops
– Pocket holes
– See-through pants
– Aligns leggings pilling at the inner thigh
– Any other quality issues due to manufacturing
– Leggings washed with cold water and air-dried
– Garment was bought within a reasonable timeframe (usually <1 year)
List of Unapproved Repairs and Swaps
According to Lululemon’s official page, Quality Promise does not cover usage “beyond practical lifetime”. What constitutes a product’s practical lifetime is up to each educator’s discretion, but it generally means 1 year.
Here are some scenarios where educators will NOT approve of an exchange:
– Pilling due to improper cleaning and drying of leggings
– Holes from regular wear and tear
– Extremely new garments with no issues
– Holes caused by external objects such as sharp claws
– Extremely worn clothes from thrift stores
– Clothes from the “Just New” section
– Fake Lululemon products
– Leggings consistently washed with fabric softener
– Pilling garments from washing with abrasive clothing
How to Request An Exchange
If you meet the criteria, all you need to do is bring your gear to a local Lululemon store and explain your situation honestly. Bringing along the purchase receipt would help make the process smoother although you don’t need a receipt to request an exchange.
During the process, the educator will ask the following questions:
– How did the hole develop?
– How are you washing the leggings?
– Do you regularly tumble dry or air dry?
– How long have you had them for?
Answer whatever questions the educator may ask honestly, and they will let you know if your item is eligible for an exchange.
Does Lululemon Replace Pilling Leggings
Lululemon will usually replace Align leggings that are pilling at the inner thigh as opposed to leggings that are pilling all over. The Align leggings utilize soft, breathable fabric that gives it its weightless sensation.
They will naturally start pilling at the inner thigh when worn for their intended purpose — light yoga, pilates, and stretching.
Previously, Lululemon will swap any item that was pilling with no questions asked, but they have become stricter as customers began piling on absurd exchange requests.
Worry not: simply bring your clothing to an educator and they will handle the rest! Lululemon is known for going above and beyond to please its customers — even foregoing its Quality Promise guidelines.
How to Care for Your Lululemon Leggings
A pair of Lululemon Wunder Unders are not cheap. Ideally, you don’t want your pants to rip a hole. You can avoid any embarrassing wardrobe malfunctions by caring for your Lululemon clothes properly.
Generally, you want to machine cold wash all pants of similar fabrics together; avoid washing with abrasive fabrics or it’ll cause a tear. For more information, head over to Lulu’s official care instructions page.
You also want to wear the pants for their intended purposes. For example, Align leggings are designed for light yoga, whereas Wunder Unders are meant for exercises with higher intensity.
Lululemon will fix all holes if they are along the seams. These tears indicate that there were issues with the garment’s fabrics, and thus are covered under Lululemon’s Quality Promise. However, most educators will not patch up large holes caused by sharp, outside sources.
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