The other day i was placing an order on DoorDash when I got the message ‘Card Declined!’
I had just used that particular credit card earlier that day, so it didn’t make much sense. I decided to look into it and this is what I found…
Why Has My DoorDash Card Been Declined?
When your DoorDash card payment is declined, it means that your payment can’t be verified. There are a number of reasons for this – and a few solutions to try. However, many DoorDash customers continue to report issues with saved cards being declined and insist that sometimes the only way out of the problem is to make a whole new account.
This article takes a look at the problem of declined credit cards on the DoorDash app: what it means, why it happens, and what you can do about it.
Who Is DoorDash?
DoorDash, Inc. is an American company that operates an online food ordering and food delivery platform. The company is based in San Francisco, California and went public in December 2020.
DoorDash has a 56% market share, which makes it the largest food delivery company in the United States.
Food orders for DoorDash are paid for via the DoorDash app. Customers save payment methods in a digital ‘wallet’, and then use these to pay at the end of the ordering process.
However, many customers have experienced a ‘payment declined’ notification, not an uncommon occurrence with food delivery services by any means. But frustration occurs at the DoorDash app because so many users can’t get to any solution.
Why Has My Card Payment Been Declined?
If your card payment with DoorDash (or with any card payment facility) has been declined, it is always because the payment cannot be verified.
Card verification is the step in the payment process where a combination of features in debit and credit cards are used to confirm the owner’s identity.
Card verification methods include:
- Online PIN – this is then encrypted and sent to the host (bank or processor) for an authorization request. The host then verifies the PIN and returns a transaction approved response.
- Offline PIN – This is a method done locally between the payment card and terminal.
- Signature – a signature can be collected on a receipt or captured digitally at the payment terminal.
- Consumer Device Cardholder Verification Method (CDCVM) is a type of Cardholder Verification supported by card networks when accepting contactless transactions from mobile devices. Cardholder verification is used to evaluate whether the person presenting the card is a legitimate cardholder and affects where the liability lies for fraudulent transactions. This option is how customers pay merchants such as DoorDash.
The following notifications are all common DoorDash messages referring to a payment decline:
- Your payment was not successful
- Please try again later or use another payment method
- Please try a different payment method
- DoorDash payment error
- Payment failed
- Please use a different payment method for checkout
- Payment declined
Although these messages are all worded slightly differently (and all very vaguely), they all refer to much the same thing: your payment (or you) can’t be confirmed.
The vagueness of the messages is deliberate. Nobody wants or needs the precise details of their personal e-transactions revealed to merchants or anyone else. Anyway, the usual reasons for your card being refused include:
- Payment information incorrect
- Payment card out of date
- Payment card has been stopped
- Payment card has no funds
- The type of card is not accepted
- Your DoorDash app is not working or hasn’t been updated
- The customer is offline
- The card has been blocked
- Fraudulent activity has been detected on the card
- The DoorDash system is down
How Do You Pay DoorDash?
When the system is working, your app is updated, and everything is working just fine, you can usually pay DoorDash successfully via the following methods:
- Credit card – You can use either a credit or debit card. Simply add your card information to the DoorDash app. That’ll include your card number, expiration date, and CVC. These details need to be kept up to date or your payment will be immediately declined.
- Apple Pay – To use this you’ll need to have Apple Pay set up on your phone. Once you’ve done that, go to the payment methods section of the DoorDash app and add Apple Pay.
- PayPal – If you keep money in your PayPal account or have cards linked to PayPal, you can pay for all your orders using this method.
- Venmo – You can link your Venmo account easily in the DoorDash app via the payment section and click Venmo. You’ll get a notification in the Venmo app asking you if you want to link your Venmo account to DoorDash.
- DoorDash credits – you can get these two ways. The first is by buying DoorDash gift cards, which you then add to your DoorDash account. The second way to get DoorDash credits is when DoorDash issues them to you as consolation for problems with deliveries. The credits don’t expire, so you can think of them as cash in your account that you can only use for DoorDash orders.
- Methods you can’t use include cash or Cash App – DoorDash don’t directly link with Cash App, so you can’t pay from there. However, you can link your Cash App Card to DoorDash and then pay using the card just as you would any credit card.
How Do You Fix A Declined Transaction On DoorDash?
DoorDash users have tried out and reported on a range of solutions for getting their payment back on line and their order completed. While some solutions work, others don’t, and many customers have reported success with a method once, but never again. Here is a list of every solution offered (including those offered by DoorDash), which have been successful:
- Go to payment information in your mobile wallet and check expiry dates on your cards – if necessary, update these details
- Check the limit on the card
- Check with your bank that your card is still valid
- Make sure your credit card is paid up
- Contact your bank and ask them to check for fraudulent activity on your account
- Add another payment method to your DoorDash mobile wallet and try that
- Check internet connection
- Check that the problem is not a general company error
- Update the DoorDash app
- Delete and reinstall the DoorDash app
- Make the order from another device
- Contact DoorDash customer service and ask them to look at your payment methods
- Wait a while and then try again using the same method
- Delete your account and make a new one
Making an order through the DoorDash app is frustrating when you get to payment and your card is declined for no reason that you can figure out.
However, there are a few solutions you can try out and hopefully resolve the payment.
Customers recommend trying the simplest and most obvious solutions first before resorting to the most time consuming.