Many businesses that run both physical storefronts and online shops have two different return policies. Thankfully, Nordstrom doesn’t. The store has a long history of having a welcoming return policy, and this has not changed in the digital age.
Okay, so you have to return some unflattering sunglasses to Nordstrom and are nervously sweating over whether you will get your money back. Warning: This is a spoiler for one of the greatest return policies available: Nordstrom. Let’s find out.
Nordstrom Return Policy
First and foremost, Nordstrom wants its customers to be happy. They have a “customer-first” philosophy, which makes their “case-by-case” return policy extremely lenient. Furthermore, the rumors are accurate: There are no restrictions on the number of products that can be returned or how long after purchase you can return something.
The second thing to keep in mind is that there are actually three options for returning unwanted Nordies merchandise. In-store, via mail, or by leaving the item at the curb. Although curbside drop-off is relatively convenient on your busier days, doing it in-store and by mail may be a “duh” moment. Simply drop off your item (apart from jewelry, designer, and baby products) to receive your refund in 5-7 business days.
Summary of Nordstrom’s Return Policy
- You can simply return the item to the store (or mail it back) to obtain a full refund under the Nordstrom Return Policy, which has no time restrictions for exchanges or returns.
- The Policy further states that each return is treated individually.
- This guarantees that the policy won’t be misused, and they may keep a log to record who is returning what to ensure this doesn’t happen.
Three Options For a Refund
- Returning the Item To a Nordstrom or Nordstrom Rack Store
Find a cashier or the customer service desk at any Nordstrom or Nordstrom Rack location. They will process your refund and you will receive your money back in 5-7 business days. Remember that if no sale record can be located, Nordstrom will ask for personal identification to provide you a refund at the item’s current price.
- Curbside Option
Start your return here online if you want to use the contactless curbside service. Then leave it at the curb of any store. Curbside returns are only accepted if the item is not jewelry, a designer item, baby gear that has been opened, or an item from Nordstrom Rack.
- Returns by Mail
To return an item via mail, please complete the return form online first. If you choose this option, we’ll email you a shipping label already paid for. Don’t worry if you don’t have a printer; just head to your local UPS Store, and they’ll print off a label for you.
Your mailed-in return may be delayed by up to two weeks. The refund will be issued in the same manner as the original payment within 7-10 business days of processing.
Can You Return Nordstrom Items To Nordstrom Rack?
Yes, you can return Nordstrom items to Nordstrom Rack. This age-old mystery has finally been solved. Items purchased from Nordstrom or Nordstrom.com can be returned to any Nordstrom Rack location.
Return things purchased at Nordstrom to Nordstrom Rack and vice versa, which is a fairly handy feature. This is yet another way in which Nordstrom’s policy differs from that of its competitors.
Does Nordstrom Have Free Returns?
The delivery and returns policies at Nordstrom are always free. Initiate your return online to obtain a return authorization number and pre-paid mailing label. You can either bring a printed copy or present the return code on your phone at the post office.
Although the stated return processing time is 10-14 business days, you might find your returns handled in less than a week after mailing them. After that, refunds often take another week.
Nordstrom Return Policy Worn Shoes
You probably are wondering whether you can return items you have worn, especially shoes. Well, the answer is a simple yes. You can return worn shoes to Nordstrom.
When it comes to client satisfaction, Nordstrom will do just about anything, including accepting returns on previously used items. Their only request is that their generous return policy is not abused.
Nordstrom Rack Return Without Receipt
You might be wondering whether you can return an item and may be familiar with Nordstrom’s return policy without receipt. While Nordstrom allows returns without a receipt, your next question is whether Nordstrom Rack does the same.
When returning an item to Nordstrom Rack, you’ll need your receipt. The item can’t have any visible indications of wear, in contrast to Nordstrom, whose return policy is infinitely long and lenient. If they determine that you are trying to resell, they can also refuse your return.
Standard return guidelines as provided by Nordstrom Rack are as follows:
- Not after 45 days from purchase.
- All tags need to be affixed.
- Items must not show any evidence of wear or use.
Nordstrom Rack Return Policy Over 90 Days
This procedure is up to the store’s or the manager’s decision, according to the official policy. The salesperson may decide to give you a complete refund. Alternately, accepted late returns may be eligible for partial reimbursement of 50% of the original cost of the purchased items.
The same is true for NordstromRack.com’s online returns policy. Your orders page will show this as a late-return fee. After 90 days, if you’ve kept your Nordstrom Rack purchase. You practically own it.
Nordstrom Return Policy Without Tags
Yes, Nordstrom accepts items without tags. If the price tag is missing, you can return it to Nordstrom. All you need to do is bring your untagged return to any Nordstrom or Nordstrom Rack location.
If they cannot locate the product in their database, they will issue a gift card instead of a cash refund.
Nordstrom Rack Exchange Policy Without Receipt
If you are asking yourself whether Nordstrom Rack has an exchange policy without receipt, the answer is yes. You can return items to Nordstrom Rack without a receipt.
If you don’t have your original receipt but have one of the following, you can return an item to Nordstrom Rack.
For any online purchases at Nordstrom or Nordstrom Rack, your order history can be located with:
- Your email
- Phone number
If you’ve made an in-store purchase from Nordstrom or Nordstrom Rack, you can access the status of your order by using:
- Contact information for Nordstrom customers
- Nordstrom account holders’ email
- Credit card info
If your purchase cannot be tracked using the above methods, we regret that we cannot accept your return, not even for store credit at the current selling price.
When processing your refund, the company will use the payment method you used initially. If you paid with a credit card, you don’t have to have it with you.
Buying an item and discovering later that you didn’t need it can be a headache, but a good return policy is a relief.
Nordstrom and Nordstrom Rack make returns as easy as possible.
You can return Nordstrom items to a Nordstrom or Nordstrom Rack free of charge. Nordstrom even allows customer to return used shoes, making their focus customer satisfaction. So long as you aren’t abusing their lenient return policy, they are more than happy to work with you.