StockX is an online marketplace for buying and selling sneakers and other merchandise. The service was christened as a marketplace for selling sneakers, but has since expanded to include streetwear, watches, handbags, and even electronics and other collectibles.
If you’ve ever bought anything off of StockX, you may have noticed that your order sometimes gets labeled as ‘waiting for seller to ship’. If you’re wondering what exactly that means, you’re not alone. It’s a pain in the neck to wait around while your order is waiting to ship.
Keep reading to find some information on what ‘waiting for seller to ship’ means, as well as some details on how long it typically takes to receive shipments from StockX
What Does ‘Waiting For Seller To Ship’ Mean On StockX?
StockX has a fairly straightforward system for setting up item sales. The website provides a centralized place where buyers and sellers can meet and agree to purchase or sell merchandise. Clients can see the price history of various items, as well as the most recent ask and bid prices.
‘Waiting for seller to ship’ simply means that the seller for your item has not yet shipped the package. Sometimes, it can take a couple days for the shipment status to be updated. In most cases, it is recommended to wait at least two days before attempting to contact the seller.
If your item is stuck at ‘waiting for seller to ship’, for more than a week, then there might be something wrong with your order. Since StockX sells items from a myriad of third-party sellers, there’s always the possibility that something will go wrong with the order. If you suspect that a seller is trying to scam you, or is refusing to ship an item, then you can contact customer service.
However, as stated above, it is recommended that you contact the seller yourself before attempting to contact customer service. In most cases, you will be able to get the issue resolved with the seller without having to get StockX involved in the dispute.
How Long Does It Take A Seller to Ship On StockX?
According to the StockX help page, StockX aims to complete orders within 7-12 business days. This timeframe does not include weekends or holidays, so it’s important to be prepared to receive your item on the appropriate date.
You should expect your order to be fulfilled within 7-12 business days. Shipping times will vary according to when the seller actually ships the item. After being shipped, the items must go through a verification process, after which you will receive tracking information for your order.
Once you’ve received tracking information, your item is on the way. You will be able to track the item as it passes through the shipping system to get updates on when your shipment will likely arrive. If your item is stuck on ‘waiting for seller to ship’ for more than a couple of days, then it’s probably a good idea to contact the seller to see what’s up.
If you can’t get in contact with the seller, then you may have to contact customer service in order to resolve the issue.
You May Also Be Interested In: Is StockX Legit?
What Happens If A Seller Doesn’t Ship On StockX?
StockX is proud of being able to fulfill orders quickly and efficiently. Accordingly, they take seller violations very seriously. If sellers fail to fulfill their obligations, then they can face penalties and other disciplinary action.
If a seller fails to ship an item they have sold on StockX, they are subject to a penalty fee equal to 15% of the transaction price, with a minimum of $15 USD. If you are running a seller account, it is important to complete sales quickly and consistently if you want to avoid getting dinged.
Seller accounts will be subject to this penalty if they fail to ship an item within the standard shipping period of two business days. If you ship an item that does not match the condition guidelines, then similar penalties will apply.
However, StockX is under no obligation to return items that do not match the description given on the seller page. This means that counterfeit items, or items which otherwise do not match their description, will not be accepted by StockX for a refund. Counterfeit items may be turned over to local authorities depending on the laws within your region.
Want to learn more about StockX? Check out these articles to learn how long does StockX take to authenticate, what condition do shoes have to be to sell on StockX and how long does StockX take to ship.
StockX is a convenient way to get deals on brand name sneakers, streetwear, and other merchandise. Sellers are penalized if they fail to fulfill their obligations, but this does not mean you shouldn’t be careful when browsing for items on StockX.
If your item fails to ship on time, it is recommended to contact the seller to see if the issue can be resolved without contacting customer service. If you have any questions or concerns, then feel free to fire away in the comments section.