Do you sometimes look at your DoorDash order and ask, “have restaurants started rationing French fries? Did I order too little, or was I just too hungry?”
While food paranoia is real, you can be onto something. 1 in 4 food delivery drivers have admitted to sampling customers’ meals.
DoorDash recommends you report any delivery driver that you suspect eats your food. Reporting the driver’s uncouth behavior allows DoorDash to remove the food bandit from the delivery app platform.
What Happens If DoorDash Eats Your Food
DoorDash will deactivate the drivers account if you report them for tampering with your food. If a DoorDash driver has eaten or tampered with your food take pictures of your order (if possible), contact DoorDash immediately, and report the driver.
DoorDash policy prohibits dashers from tampering with customers’ orders. If a driver is found to violate the policy, DoorDash deactivates their delivery account, removing them from the platform.
What Happens If A DoorDasher Takes Your Food?
If you suspect your dasher has taken your food, you can contact DoorDash to report the incident. Reporting the delivery driver allows DoorDash to investigate the situation and take action. Think about it.
DoorDash doesn’t want a bad reputation courtesy of wayward delivery drivers, so they are quick to respond to such allegations. Found guilty, DoorDash boots the responsible dasher from the platform by deactivating their account.
Can I Order On DoorDash And Not Receive My Meal?
It is possible to order a meal on DoorDash, confirm the order on your app, and not receive your delivery.
A dasher can accept your order, pick the food and fail to deliver it to your location. There are two plausible reasons a dasher can take your food:
The Delivery Driver Ate Your Food
Food aroma can trick your brain into believing that you are on the brink of starvation. Do you smell your neighbors’ cooking and think, “I want whatever they are making”? Not because you are hungry but because you can smell and covet it.
Imagine the temptations that drivers face day in day out, transporting delicious meals to customers. While your morals may prevent you from stealing the food you are coveting, some dashers are not courteous or moral.
Your dasher can pick up your order from the restaurant and eat it. You can ensure you are not waiting for your meal in vain by tracking your dasher’s location on the DoorDash app.
The Delivery Driver Had An Emergency After Picking Up The Order
Your driver can take your food if they have an emergency on the way to your location.
A dasher may be involved in a road accident which would derail them from completing their delivery run.
Your delivery driver can also get a personal emergency; hence can’t deliver your order.
In such a case, the dasher may take your food because of unavoidable circumstances.
What To Do When A Driver Takes Your Food
It can happen to you. Your dasher arrives at your doorstep, hands you an incomplete order, and dashes off.
Worse, you can wait for your order to arrive until minutes turn into hours and nothing.
The dasher doesn’t show up. So what do you do? While calling the dasher or the restaurant to complain is easy, it won’t help in the long run.
The best approach is to file a report with DoorDash using your mobile app or website-DoorDash.com.
Here is how to report missing food items on DoorDash:
- Login to your DoorDash account.
- Navigate to the order with the missing food items and click on it to select it.
- Go to the icon labeled order issues and tap on select missing items.
- You can add all the relevant information under the details section.
- Submit your report and wait for feedback from DoorDash.
Here is how to report orders that never arrived on DoorDash:
- Log in to your DoorDash account.
- Go to the order in question and select.
- Navigate to the delivery issues section.
- Select the order never arrived option.
- Submit and wait for DoorDash’s response.
Do Delivery Drivers Mess With Your Food?
Like any other profession, the food delivery service sector has some bad apples that mess up the profession’s reputation.
Unfortunately, for unfathomable reasons, some delivery drivers mess with customers’ orders.
A study from US Foods found that 28% of food delivery drivers admitted to tampering with customers’ meals.
Does that mean your food is no longer safe with your local delivery driver? Certainly not! Most Dashers are professionals who take the utmost pride in their work.
If you have a good relationship with your delivery driver, you can reward their efforts and integrity by tipping them generously.
Can I Get A Refund From DoorDash?
DoorDash has a strict no refund policy for delivered orders. The company does make a few exemptions on a case-to-case basis.
If you experience order or delivery issues, you might be eligible for a refund when you make a formal complaint.
Some of the situations where DoorDash might authorize a refund include:
- Missing food items.
- Dasher delivered the order to the wrong address.
- Spoiled orders.
- When you are a victim of phishing scams.
Irresponsible food delivery drivers can cause irreparable damage to the food delivery service sector.
Drivers that sample customers’ meals endanger online food delivery companies and the thousands of drivers whose livelihood depends on this trade.
Repairing trust between delivery drivers and customers can be difficult once broken.
Companies such as DoorDash have strict policies that prohibit dashers from tampering with food items.
DoorDash’s commitment to ensuring customers receive hygienic meals makes it one of the best apps to use when ordering takeout.