Working with DoorDash as a merchant or a delivery driver has its perks, but sometimes it can get complicated if no one picks an order or something like that.
So here is what to do if no one picks up your DoorDash order or a DoorDash delivery driver cancels your order.
What Happens If No One Picks Up Your DoorDash Order
Unfortunately, sometimes the food is prepared and there are no Dashers in the area to pick up the order. In this case, the customer can request a full refund or, if possible for them, pick up the order personally. DoorDash reimburses the restaurant as well for the cost of the order.
Want to learn more about ordering at DoorDash and what to do if no one picks up your order? Keep reading…
As A Restaurant, What To Do If No One Picks Up Your Order
As a merchant selling your food items on DoorDash, you may encounter a situation where a customer orders and you prepare the food, but the dasher never comes to pick up the order.
DoorDash merchant support staff says there is no obvious reason for this, but it can happen sometimes.
The best thing to do if this happens is to call the merchant support staff as soon as possible and report the whole incident to them. They will verify that you prepared the food, but it was never picked up and compensate you by sending the total amount of food in a short time.
Share the order ID and complete details of what happened on the official DoorDash merchant portal on your mobile phone to start the refund process. There are many reasons why no one is picking up your order, but the most common reason is that no delivery driver is available at the time.
Do I Get A Refund If No One Picks Up My DoorDash?
Yes, you will get a full refund if you don’t receive the delivery. The DoorDash app shows the status of all the recent orders at a glance.
Simply tap on an unfinished order to receive the refund by sending the details to DoorDash customer support staff.
What Can I Do If I Do Not Receive My Order?
DoorDash is working round the clock to take customers’ experience to a whole new level, but even the most efficient systems have some problems, and they may lead to this kind of situation.
Sometimes, you place your order on DoorDash but never receive it. You can report the issue on your DoorDash account. The DoorDash order delivery policy states that they take these matters seriously and try to investigate the whole matter quickly to share the investigation report with you.
Open the DoorDash app, access the ‘Orders’ menu, and report the incident in the ‘Delivery issues’ section from the ‘Help’ menu. If you receive your order 30 minutes after the delivery time, you can ask the DoorDash customer staff to refund the delivery charges.
Can I Pick Up My Own DoorDash Order?
Yes, customers can pick up their own DoorDash order from the desired restaurant, but you need to make some changes to convert a delivery order into a pickup order.
You can select a restaurant and tap on the pickup option to go to the restaurant by yourself to get food.
Some people want to drive out to have their food, but they don’t want to wait. They place their order before leaving their place and reach the restaurant when the order is ready to pick up and return.
While others want to save some bucks as DoorDash makes you pay a specific amount to the delivery driver based on your order.
Do DoorDash Drivers Cancel Orders?
Unless there is a problem with your order and it can’t be fulfilled, your order won’t be cancelled by DoorDash.
However, as a DoorDash delivery driver, you can cancel an order if you can’t fulfill it, but customers don’t have to worry as their order will be delivered by another delivery driver. Canceling any order won’t have a bad effect on the overall rating of the delivery driver.
They can cancel as many orders as they want, but they need to call the delivery driver support staff to cancel the order every time. DoorDash will allot the same order to some other delivery driver in the area, and the driver who canceled the order won’t receive any tip or delivery charges.
If a delivery driver has marked an order as a pickup on the official DoorDash app, they can’t unassign the order and give it to some other driver due to the strict delivery policy of DoorDash.
Contacting the customer support staff is the only option left for the cancellation of confirmed orders. Don’t worry, as a delivery driver can only cancel the pickup of the order, and your order will be delivered by someone else.
Is It Bad To Decline Orders On DoorDash As A Delivery Driver?
In terms of ratings, cancellations or declining of the order has no effect on your overall delivery driver profile, but if your completion rate goes less than the stated point, you will be in trouble.
It is a very good and effective method for delivery drivers to make DoorDash increase their base pay by declining low-cost orders as the DoorDash algorithm will show you orders with more charges in the future.
If no one is available to pick up your DoorDash order, you will receive a full refund for the amount paid. Unfortunately, sometimes there is more demand than drivers available and this causes some orders to not be fulfilled.
This isn’t too common, but you can contact DoorDash customer support at any time to request a refund or see what options they have available to you.