Shipt shoppers often worry about having a good reputation in order to get more orders, however sometimes people worry too much about the details and sometimes about stats that don’t even have an impact on orders.
A lot of Shipt drivers and aspiring Shipt independent contractors go online looking for answers about acceptance ratings and how they impact the shopper’s reputation, that’s why this article will answer those questions and more!
What is Acceptance Rate on Shipt?
Acceptance Rate or AR is the number of hours you received orders divided by the orders you actually accepted.
To put it in simpler words, the acceptance rate tracks how many orders you accept from the orders you are offered
If you, for example, work for five hours and accept every single order from 4 pm to 5 pm, even if you didn’t receive any orders the rest of the time you were working, your AR will be at 100%.
While it’s a very simple thing, you may still be wondering about a few more things concerning its importance of it and how to improve it, so if you are interested in these things, keep reading!
Does Acceptance Rate Matter on Shipt?
Acceptance rate used to matter a lot for Shipt shoppers, if you had an AR lower than 80% you would get significantly fewer orders offered to you, however now it doesn’t matter that much, at least when it comes to the orders that are offered to you.
If you still care about maintaining a good AR to keep up with the standards of a good Shipt worker then it’s up to you.
How Do I Know If I Should Decline an Order?
A lot of people would say that you should just accept every order so you can earn more, however, you can still decide not to accept an order.
Shipt also updated the app not too long ago so you can have a better idea about the details of every order offered to you.
According to a recent statement from Shipt, addressing issues and updates on the platform:
We’ve updated our offer cards to display a single estimated pay number so shoppers can easily understand pay and best evaluate how to spend their time and work. Pay may increase from this initial estimated number, such as when more items are added to an order after a shopper has claimed it. We’re committed to showing shoppers key pieces of information to help them determine whether they want to accept an order offer, including estimated drive time from leading mapping services, the shopping list, the drop-off location, etc.”
How Do I Increase My Shipt Acceptance Rate?
Now that you know that it doesn’t affect the number of orders you receive you shouldn’t be too worried about increasing your AR, still, if you do want to increase it, it’s very simple, you just have to accept every order that comes your way and eventually, your AR will go up.
How to View Your Shipt Acceptance Rate?
If you want to check your current AR and more stats, then follow these steps:
- First, you have to open the Shipt app.
- In the menu, tap “Stats” in the top left corner.
- There you can review the stats which are divided into four, including your all-time average rating, the on-time percentage, and acceptance rate, based on the number of orders you’ve received, which are listed in the top right corner.
- You can filter your stats by checking your last 14 days, or your 50 last days.
- That’s how you check your stats. Shipt always updates your stats the day before the current date, so you don’t have to worry about old information being shown.
What Other Stats Matter as a Shipt Shopper?
The most important thing in Shipt is that you maintain a good customer rating which is the “Average Rating”, and it will be determined depending on the general idea customers have of you as a shopper.
This is why it’s so important to have good communication with your clients and give good service by being on time, kind and respectful.
Shipt can be very open about the dress code and many other things but if you don’t maintain a 90% on-time rating and a 4.70-star rating on your last 50 orders, you may be deactivated as a Shipt shopper.
While it may seem very strict at first, it’s a good way to have a good service, considering every Shipt shopper is an independent contractor.
Want to learn more about Shipt? Check out our related articles:
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Acceptance Rate on Shipt works in a very similar way to other delivery services such as Instacart or DoorDash, and that is a badge of honor.
AR used to be a much more important thing a few years ago, but you don’t have to worry about not getting orders because of having a low acceptance rate.
Still, it’s always better to keep your stats in check and be able to present them as a trophy of your good work.