Grubhub is a convenient food delivery app that serves customers in 3,200 cities across all 50 US states. Getting food delivered through Grubhub is quick and convenient, but the service can sometimes be spotty during peak hours.
The same can be said of other delivery apps like Doordash, as well. This is largely due to the contractor-based delivery services, and can be a huge pain if your order is repeatedly canceled or delayed. The app can also sometimes show that restaurants are closed when they should be open.
Why Does Grubhub Say Closed?
Grubhub may display a restaurant as closed even if they are still open. This can happen as a result of irregular hours (e.g. holidays), or because the restaurant has temporarily disabled their Grubhub service.
Keep reading to see details about why Grubhub and other apps such as Doordash may report restaurants as closed when they are open.
Why Is Grubhub Getting Canceled?
Sometimes, during busy hours such as dinner time, delivery apps and restaurants can start having trouble handling all the orders. This sometimes results in orders being canceled unexpectedly, which can be a pain when you’re hungry and expecting food.
Grubhub orders may get canceled if the restaurant fails to confirm the order or if some other problem emerges during the delivery.
The most common reason for an order cancellation in Grubhub is a restaurant failing to confirm the order. If the restaurant does not confirm the order within 15 minutes, it will be automatically canceled and the cost refunded. It can sometimes take up to five business days for funds from a canceled order to be delivered back to your account.
Other reasons that an order may be canceled include order adjustments, restaurants running out of ingredients, or technical difficulties. If you want to help restaurants cut down on order cancellations, you can try ordering during slower business hours or keeping your orders simple.
Why Is Grubhub Always Delayed?
In addition to cancellations Grubhub orders may sometimes be delayed for one reason or another. There are a number of reasons that an order may be delayed, including weather and traffic conditions.
The most common reason for Gubhub being delayed is a busy restaurant. Bad weather or traffic can also cause the driver to be late delivering your order.
If you are experiencing delays with your Grubhub order, there are a couple things you can do. The first thing you should try is check in the app and make sure that the order actually went through. If everything looks good, then you should try to contact the restaurant or the delivery driver.
If the food is made and on its way but is slow to arrive, then contacting the driver is a good idea. They can clarify the reason for the delay and reassure you that your food is coming. If the food is not yet prepared, or if the driver indicates a problem with the food, then it’s probably a good idea to contact the restaurant directly.
The restaurant should be able to clarify why your order is delayed, and possibly help you rectify the situation. If you can’t get a straight answer out of the driver or the restaurant, then contacting Grubhub customer service may be necessary.
Why Does DoorDash Say a Restaurant Is Closed When It Is Open?
Doordash is another delivery app that is sometimes reported to have spotty service. Order cancellations can sometimes be frequent, and restaurants sometimes display as closed when they are actually open.
Doordash may display restaurants as closed even when they are open. This is most commonly caused by irregular hours, or the restaurant itself turning off Doordash service.
When restaurants get too busy to cover Doordash orders, they will sometimes turn off the delivery service in order to catch up with other orders. This can be frustrating, but it is sometimes necessary for busy restaurants that serve many different customers.
When this happens, it might be a good idea to confirm that the restaurant is actually closed by calling them. If the restaurant is in fact open, you might want to report the issue to Doordash. This helps them with their metrics and quality control.
Grubhub and Doordash are convenient delivery apps that are great for those nights you don’t want to bother cooking. However, it can be frustrating when dealing with order cancellations, delays, and other shenanigans when you just want to sit down and eat your food.
For this reason, it is important to understand how the delivery process works, and to try and help restaurants cut down on unnecessary order cancellations. Ordering during slow business times or keeping your order simple are two good ways to do this.
If you have any questions or concerns, feel free to fire away in the comments section.