Whenever there is an issue, I prefer to just pick up the phone and handle it immediately. I’m not one for emails, tickets, chats, or any of that stuff.
So when I encountered a problem with Uber and couldn’t find a 1-800 number, I asked what many of us have been asking… Why doesn’t Uber have a phone number?!
Why Doesn’t Uber Have A Phone Number?
Unfortunately, there’s no single phone number for contacting Uber support. Your Uber help network (and resources) are unique to the country and/or region in which you are using the service. This means you need to familiarize yourself with local contact information before you begin using the service.
This article takes a look at Uber Customer Support: why it’s confusing, where it is, how it works, and how to best use it.
How Does Uber Customer Support Work?
Uber online customer support is divided into Riders, Drivers and Delivering, Uber Eats, Merchants and Restaurants. These categories are then further divided into topics. All services are delivered via the app or through the website, and rider and driver sections and apps are completely separate.
It is always best to first use Uber Customer Support on the website for the country in which you’re using the service and read the local safety measures and customer support options.
Uber Help provides resources for you to submit reports and feedback on all uber experiences. For example, if you go to Uber Support, and then click on Riders, you can view all the help topics available to you. Clicking on Help with a trip will take you to rider issues and how (and where) to resolve them. You can also log into your account from this page for customized help.
Remember thought, that most services, direct contact information and app products are not consistent from country to country, and not every product of the Uber app is available in every market either.
In the safety section of the US Uber website, for example, you’ll see current updates, mandates, and security measures such as mask wearing, driver screenings, and other community guidelines. These are unique to each country.
In the US, you can contact emergency services and local authorities directly from the app. This allows your location and trip details to be displayed and quickly shared with emergency services.
Uber encourage customers to follow a process to solve any issue, and to use direct contact at the end when no other solution has arisen.
Read: Can Uber Drivers Carry Guns?
How Do I Contact Uber Directly?
Uber advise customers to start at Uber Support (all areas) before proceeding to the category and then topic with your problem. You can also tap ‘Help’ in the Driver or Rider app menu.
If you’ve clicked through to the Rider menu, you’ll see a list of topics covering everything from ‘help with a trip’ to ‘Pass information’. Clicking on any topic takes you to a further list, and so on until you either arrive at a solution or to a submit button, which will then take your problem to Uber service staff.
You can submit a question, complaint, rating, or report, and you’ll then receive a notification on your phone (if you have notifications enabled) letting you know that you’ve received a response. You will also receive an email.
If you want to fast track this process, you can contact the Uber team 24/7 from anywhere via the Help section of the Driver/Rider app and submit an issue this way.
Alternatively, you can reach out on social media via Twitter and Facebook. To reach Uber via social media, send the company a message or tweet at @uber_support. Keep your message succinct. This makes easy for a support representative to address your concern in a reply or direct message.
However, if you really need to contact Uber urgently, there is phone support.
Read: Do Uber Drivers Prefer Short Or Long Trips?
What Is The Customer Service Number For Uber Riders?
Customer service numbers for Uber vary by where you are calling from. Availability and quality of phone support can also vary.
In Australia, the Uber support number is 1300 091 272 and phone support is available for driver-partners from 7 am to 1:59 am Australian Eastern Time, 7 days a week.
In the UK, you can access phone support 24/7 (drivers & riders) by opening the “Help” section in the app and selecting ‘Call Support’. You will then be connected to the UK support team via the app. Riders can also call 0808 189 7190 – but only in the UK. Riders outside the UK must contact support from in-app.
IN the USA, you can call +27800172956 for immediate connection to a support team and for any kind of issue.
Also in the USA, in the case of an emergency, Uber has a Critical Safety Response Line (800-353-8237) for drivers. The number isn’t advertised readily so that the call line isn’t exploited. Always call 911 first if your situation requires police, firefighters, or a medical team.
Uber also has a 24/7 local support line for general customer service: 800-593-7069. However, this number isn’t guaranteed to always provide an Uber support representative.
Read: Do Uber Drivers Make More At Night?
What Are Uber Customer Support Hours?
Uber state that their Help Support is available when you need it, 24 hours a day, 7 days a week. However, Uber users know that this isn’t always the case. Live support is particularly influenced by availability and quality of technology and can be very hard to access as a consequence.
However, the Uber Help web page is available 24/7, as is the driver and rider support via the apps. This means you can submit a request for help at any time, but you may have to wait for a response.
But because Uber eventually acknowledge and respond to all submitted issues, it’s still worth persisting for customer support with your problem. This way you’ll receive an electronic record of both your information and Uber’s response, which will remain available to you for any further reference.
Summary
The Uber customer support system is set out on each country’s Uber website, and is always kept accurate and current for each country.
The best place to familiarize yourself with Uber resolution processes and direct contact information is to scroll through the different sections and topics on the website and make note of which categories apply to you, as driver, rider or both. Make a note of direct line phone numbers and keep somewhere handy.