Amazon ships millions of products every day. With so much volume, it’s expected that some mistakes will be made along the way.
One common mistake is when Amazon delivers to the wrong address. What exactly can you do in this situation? Will Amazon refund or resend you your product? We looked into it and this is what we know….
Amazon Delivered to Wrong Address
If your package has been delivered to the wrong address, make sure to contact Amazon immediately at 1-877-586-3230 or through their chat. Amazon will either resend you the item or contact the courier and attempt to recover the missing package.
Amazon has a great system and guarantee in place to ensure their clients always receive their lost or missing packages. If you want to learn more about what to do if amazon delivered to the wrong address, keep reading…
What To Do If Amazon Delivered To The Wrong Address
If you order a package and didn’t receive it even after it has been “delivered” chances are it was delivered to the wrong address. Sometimes a person reports that it received a package that they didn’t ask for, however, the person who makes the purchase must keep track of the order in order to fully solve the issue.
If this happens, clearly something went wrong at some point, so the first thing to do would be to double-check every step of the way so that you are able to know why it wasn’t delivered to the right address and what to do to solve each specific issue.
Here are some of the reasons your package may have been delivered to the wrong address…
Double Check The Address
This is one of the most common reasons for having your package delivered to the wrong address, I know I’ve done it. Just remember to always check you wrote your details correctly.
There are plenty of times I accidentally ship items to my office and then don’t understand why they aren’t delivered to my home.
To check what address is on the order, go to the “Your Orders” section in the Amazon dashboard and finding the order that you’re having an issue with.
This order invoice will give you every bit of information you need, such as the time of delivery, the current delivery status, and of course, the address that you provided for said delivery.
If you find that you wrote the wrong address for your delivery, then you need to contact Amazon customer service in order to get the issue solved.
Review Your Tracking Information
By doing this you’ll be able to confirm if your package was sent to another address by simply checking if it says “delivered”, if this is the case then it’s probably somewhere else since you did not receive it.
What you’ll need to do if you find yourself in this situation, is get in contact with Amazon and find the package since it was their mistake that your item didn’t reach your doorstep as it was supposed to.
If instead of “delivered” you see that your package is “Our for Delivery” or “Pending Delivery” then it might be some other issue such as a delay or some other problem that you might want to clear up with Amazon directly.
Keep in mind that in any of these cases, the best way to solve this issue is to get in contact with support so that they can help you receive your package, however, you need to check these few things before you decide to find your package or ask for a refund, it will not only give Amazon the necessary information to solve your problem, but also make the process a lot easier.
And the most important step, contact Amazon to let them know your package wasn’t delivered. You can call Amazon directly at 1-877-586-3230 or via their online chat.
They will offer a variety of options, such as a refund or shipping you a replacement package. From here, Amazon will take care of all the logistics.
Does Amazon Refund Packages Sent To The Wrong Address?
Yes, Amazon will refund customers if their packages are delivered to the wrong address by mistake.
However, Amazon won’t refund customers if the error occurred due to the address being incorrectly written on the order. This varies case-by-case, but typically they will only refund and replace items when the mistake is made on Amazon or their couriers parts.
You can discuss all your options in detail with a customer sales representative.
Should You Get In Contact With The Shipping Company?
That is another way of getting helpful information, so it is an option. However, we don’t recommend it. Contacting the seller directly is the fastest and surest way to get your package.
USPS, FedEx, and UPS are in charge of most Amazon packages, and while they are good at what they do, they will sometimes make some mistakes. Trying to get in contact with them will most likely just be a bigger headache than it’s worth.
Amazon has systems in place to deal with these inconveniences and they will resolve the issue much quicker than going through the courier.
Asking For a Refund
Last case scenario, you won’t be able to get the item that you purchased, so you’ll probably want to get a refund.
Amazon has a good reputation with refunds so don’t worry too much about it, just contact support and you’ll get your money back, including shipping costs.
And if you do manage to get a replacement for the item that was lost, you may be able to get free shipping for it.
Having your package delivered to the wrong address can be a hassle, even more so if you really wanted it to arrive around a specific time. However, Amazon will help you get through it and either resend the package or offer you a refund.
If Amazon delivers to the wrong address, simply call Amazon’s 1-800 number and they will take care of it all easily and quickly.