Everyone has something to do, we all have jobs, social life, and errands to do so it’s natural that we can’t be at the place of delivery 24/7 waiting for our purchased product to arrive.
Still, Amazon may complete the delivery at that exact moment you just left “your post” and the package won’t fall into your own two safe hands, that’s why Amazon decides to make the delivery to a safe place, but what exactly does that mean?
Why Does Amazon Deliver an Order to a Safe Place?
According to Amazon, if at the time the delivery is made there is no one to receive it, they are obligated to leave the package anyways, however they claim that it will be left in a safe location.
If no one is found at the address at the time of delivery, we will leave the package in a secure location. If a secure location is not available or delivery requires someone to be present, Amazon Logistics will leave a visiting notice. We will make three delivery attempts on consecutive days. After the third attempt, Amazon Logistics will keep your package for three days pending your delivery instructions. After three days, your package will be returned to Amazon for a refund.
This is not very common but still, Amazon is prepared to do these sorts of things.
Sometimes you’ll see that the status of your order shows that it has been delivered but you haven’t received it. When this happens they recommend that you ask if the package can be delivered to a receptionist or a neighbor if you know you won’t be able to be there.
Carriers will only knock or ring the bell between 8 am and 8 pm, so you won’t be disturbed too early or too late at night. As always if you check those safe places and you don’t find the package, you should contact support to get some help with your issue.
There are also a few more things related to this specific event that may be useful for the future of your dealings with Amazon deliveries.
If you want to learn more about Amazon deliveries and what to expect when your package says ‘delivered to a safe place” keep reading…
What Does “Delivered to a Safe Place” Means?
It essentially means that if you are not available to receive the package you can still have it delivered, to another person or a specific place that is safe for the carrier to leave the package until you can pick it up.
Of course, a safe place means it should have all the qualities of a safe environment for the package to be delivered after you requested it, if not, you won’t be able to receive it.
Some of these qualities or conditions are:
- It has to be a dry place, protected from rain and other natural environments that may affect the condition of the package
- It should be secure from the public eye.
- The person making the delivery should be able to access it without problems.
- Some good places could be a shed, a greenhouse, porch with a door, the garage, or with a neighbor
Some places that should be avoided are:
- The bin
- Right at your doorstep
- The garden or the yard
- Over gates or near a wall
- Near a bench or “hidden” under some plants.
If you find your package in one of these places then you should place a complaint.
You will typically be able to see a picture of where your Amazon package was delivered. This is very helpful s some couriers can get very creative to ensure your package isn’t visible from the street and stolen.
How to Request a Safe Place for a Delivery?
When you’re on the confirmation screen during the checkout for your order, you need to select “add delivery instructions” after choosing a delivery address.
There you can choose delivery to a neighbor’s house (which has to be next door and notified).
You may also select one of the safe places from the list if available, as long as it’s not publicly visible or unprotected. Keep in mind that some orders won’t allow you to have them delivered to a safe place without any kind of supervision.
If you have no alternative and can’t receive the package then the carrier will leave a calling card letting you know how to collect your order.
What to Do if My Amazon Package is Lost?
You may be thinking that this may happen to any customer, but, having your package delivered to a safe place may lead to confusion sometimes and it may increase the probability of a missing package situation.
It’s always a good thing to be prepared even if you don’t need all of this, so if it does happen to you, this is what you need to do.
How to Track Down Your Package?
- First, go to your Order History and check the latest information on your package’s location, there you’ll see if the package has been delivered or not and check the shipping address.
- Then if it has been delivered, check around your apartment, house, and ask your neighbors.
- If you don’t find it, contact the carrier that was in charge of your delivery to see if you can find out anything else.
- If nothing else works, contact support and solve the issue directly.
How to Report a Missing Package From a Third Party Seller?
- Go to the “Details” section of the order you want to report missing on the Amazon Pay site.
- There you’ll have to choose the problem you have with the package, in this case, it would be “Where’s my stuff?” and then click “Send to merchant”.
If everything fails, you can always ask for a refund by contacting Amazon directly.
What if Amazon Delivers Package to the Wrong House?
If you start looking for your package in every safe place around your house and find nothing, you might think that they delivered it to the wrong house.
If that’s the case you only need to contact support and let them know about your situation, after that they will find the package, and if they don’t, well no problem you’ll get a new package in no time or if you wish, have a refund.
If you are among those few people that receive a package that isn’t yours, do the right thing and notify Amazon, we know you will, right?
If you are a busy person or you just won’t be available to receive the package you ordered from Amazon, remember to have a good safe place where you can have it delivered but remember to keep track of it to avoid confusion and accidents.
It’s a great option but if you can avoid all of this and just receive the package yourself, it will always be the best option, still, having options makes the customer feel confident while shopping.