Sephora has a fairly lenient returns and exchanges policy. In most cases, you will be able to receive a full refund as long as your return is processed within 30 days and you have the original packaging and receipt. However, there are times when things don’t always go as smoothly.
If you want to return an item to Sephora for whatever reason, and you have discarded or misplaced your receipt, you might run into trouble attempting to process your return. Even if you have the original packaging and you’re returning an item within 30 days, you may only be able to get store credit.
Can Sephora Look Up A Receipt?
Sephora can look up receipts for the purpose of verifying returns. You will need to be able to confirm the credit card you used for the purchase, or Beauty Insider account information.
Keep reading to see details on returning items to Sephora without a receipt, as well as general information on Sephora’s return policy.
Sephora Return Without Receipt
If you’ve misplaced or lost the receipt from your purchase, it can make it harder to get a refund from Sephora. It is possible to return items for a refund without your receipt, but the process and results may not be what you expected.
Basically, any returns that are processed after 30 days from the original purchase, or without the receipt, will only be eligible for store credit. Sephora’s returns policy is designed to limit profit loss and customer fraud, and they are generally quite strict about keeping these policies. That being said, there are two ways that you can still get a refund without your receipt:
- Verify using the credit card information used for the purchase. Sephora keeps a record of credit card purchases, and you can verify your purchase with the credit card you used to purchase the item. This also works for online purchases.
- Verify using your Beauty Insider account information or Sephora online account. When you use your Beauty Insider account or Sephora online account for purchases, a record of the transaction is associated with your account information. This can be used to verify the purchase without a receipt.
Does Sephora Have Purchase History?
In order to verify your purchases at Sephora, you will need to provide a credit card or account info that matches a purchase in their records. This is usually done to ensure that a refund is given in cases where the actual person who made the purchase returns the item. If Sephora kept no records of purchases, they would be unable to keep track of sales and minimize return fraud.
Sephora does have a purchase history. If you have an account registered on the Sephora website, you can view your purchase history from your account page. If you do not have a Sephora account, you can still verify purchases using the original receipt, or credit card information from the purchase.
For more information on Sephora purchase history, you can visit this page.
Can You Find Your Sephora Receipt Online?
When making purchases online or in store at Sephora, your purchase is recorded and kept by Sephora for tracking profits and other specific details. If you need to verify a purchase for whatever reason, these purchase records can typically be retrieved for your convenience.
You can access receipts for your Sephora purchases online by signing in to your Sephora online account. You can view your purchase history and receipts by visiting the “Orders” section of the “My Account” page.
Losing your receipt can be a pain, but there are ways to cope if you still want to attempt a return. Sephora’s returns policy is fairly lenient, but you will generally need to verify your purchase if you want to be eligible for a full refund.
If you made your purchase online with your Sephora website account, you can access your purchase history from your “My Account” page. You can also verify in-store purchases with the credit card you used to pay for them. Your Beauty Insider account info may also be used to verify your purchase if it was used during checkout, as well.
If you have any questions or concerns, feel free to ask away in the comments section.