Buying makeup can be a nightmare if you don’t know exactly what you’re looking for. If you purchase a foundation or other product that doesn’t match your skin tone, then you might want to return the item for a refund. As one of the leading makeup retailers worldwide, Sephora accepts millions of returned items every day.
That being said, every retail store has policies in place to regulate returns and refunds. Sephora is no exception. Their returns policy is fairly lenient, but there are some caveats in place to ensure fraud and product wastage is minimalized.
Does Sephora Limit Returns?
Sephora does limit returns. If you repeatedly return items, especially without the original packaging, or without a receipt, you may be limited from returning more items, or banned from the store entirely.
Keep reading for more information on Sephora’s returns policy, as well as details on how strict the limits are on returns and refunds.
How Many Times Can You Return Items at Sephora?
Since retailers like Sephora have a vested interest in minimizing fraud, there are regulations and policies in place to limit returns. That being said, there is no hard and fast limit on the amount of times you can return an item to Sephora.
Returns at Sephora are tracked by a service known as The Retail Equation (TRE). Retailers like Sephora use TRE to track sales and returns, and classify customers according to their purchase and return history. Being blacklisted by this service can mean you are limited in what you can return, or banned from the store entirely.
You can return items at Sephora within 30 days of purchase with the original packaging and receipt for a full refund. Although it is possible to be “blacklisted” for frequent returns, there is no consistent policy on how many times you can return items.
If you’re concerned that your return activity may cause you to be blacklisted by TRE, you can contact TRE customer support for more information on your shopping activity and how it is classified by stores that use it. You can also visit their FAQs page for more info.
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How Strict Is Sephora’s Return Policy?
Sephora’s returns policy is actually fairly lenient compared to other beauty retailers. Their policies are mainly geared towards minimizing returns fraud, and so many customers who return items promptly will find that it is fairly easy to get a full refund. That being said, understanding the policy can make a huge difference when processing your return.
Sephora’s return policy is not as strict as you might think. As long as you return your item within 30 days in the original packaging with the receipt, you will be eligible for a full refund. If your return is processed between 31-60 days, you will still be eligible for store credit.
Even if your item is open or lightly used, you should have no problem processing your return. If you are missing your receipt, you can even verify your purchase with the credit card used for the purchase, or with your beauty insider account. Keep in mind, though, that all returns are ultimately at the discretion of the store manager.
For more information, you can visit Sephora’s returns and exchanges page.
Can You Return Items Online From Sephora?
It is possible to return items online from Sephora. Items purchased online can be returned in store or by mail. Your online order should come with a prepaid return slip that can be used to ship the items back free of charge.
When returning items by mail, it’s important to note that you will only be eligible for a full refund if the warehouse receives the item within 30 days of the original purchase. If they receive it between 31-60 days, you will still be eligible for store credit, which will be sent to the account used for the purchase.
To begin processing a return for an online order, you can visit this page. Refunds will be processed within 30 days of the completed return.
Sephora’s returns policy is fairly lenient as long as you are able to verify your purchase, and as long as your return is within 30-60 days of the original transaction. Online returns are similar, although the item must be received by Sephora within 30 days if sent by mail in order to be eligible for a full refund.
If you return items frequently, or your return activity is otherwise suspicious (for example, returning items that don’t match your order), then you may be flagged by Sephora for inappropriate activity. In this case, you may be limited in which items you can return for a refund. In rare cases, you may be banned from the store entirely.
If you have any questions or concerns, feel free to ask away in the comments section.