Sephora is one of the most popular beauty retailers in North America. Accordingly, they have a wide range of beauty products available from a number of brands. One of the most important types of makeup they offer is foundation. Getting a foundation that matches your skin tone and works with the other makeup in your arsenal is essential to crafting a good look.
Although Sephora has a few tools to help customers select a good foundation, it is still possible to wind up purchasing one that doesn’t exactly meet your needs. In situations like this, it’s important to understand Sephora’s returns and exchange policy to make sure you can exchange the foundation for one that suits you.
Does Sephora Exchange Foundation?
Sephora does exchange foundation. Products can be returned within 30 days with the receipt and original packaging for a full refund in most cases, or a product exchange. Returns made after 30 days may only be eligible for store credit.
Keep reading for more details on Sephora’s returns and exchange policy, as well as details on the different returns and exchanges available at Sephora.
Can You Return Foundation to Sephora?
When making returns, exchanging the item for another of equal or lesser value is often a good option. However, you might also be eligible for a full refund depending on how long it has been since your purchase. Sephora can give a full refund up to 30 days after purchase, or store credit within 60 days of purchase.
You can return foundation to Sephora. Any lightly used product can be returned to the store or by mail within 30 days with the original receipt and packaging for a full refund. The funds will be sent to the same payment method used to complete the purchase.
If you purchased your item online, you may return the item in store or mail it in using a return slip printed from the returns section of the Sephora website. Returns by mail will be eligible for a full refund if the item is received within 30 days of the original purchase. Proof of purchase and original packaging must also be included.
If you used a credit card for your purchase, or you associated the purchase with your Beauty Insider account, this information can be used to verify your purchase when you do not have your original receipt available.
How Long Does Sephora Exchange Take?
Depending on how and where you return your item, exchanges and refunds at Sephora may be instantaneous, or they may require processing time. In order to make sure your refund is as quick and easy as possible, it’s important to make sure you make your return within 30 days with the original receipt and packaging.
Sephora exchanges and refunds may be instantaneous, or may take up to 24 hours depending on your payment method. Returns by mail may take up to 30 days for the refund to appear back in your account.
When returning products to a physical Sephora location, you may exchange your item for another of your choosing. If there is a price difference between the new item and the original item, you or Sephora will have to cover the difference.
How Long Do You Have to Return Items at Sephora?
Sephora has a comprehensive summary of their returns and exchange policy on their website. There is also a service available for performing and tracking returns by mail. If you want your return to go as smoothly as possible, you should try and follow all of the stipulations made on these pages.
You have up to 60 days after your purchase to return items at Sephora. Items returned within 30 days will be eligible for a full refund, while returns made between 31 and 60 days will only be eligible for store credit.
Store credit will be given in the form of online credits associated with your Sephora account. Store credit associated with your account will automatically be used towards your next purchase. If the purchase exceeds the amount of store credit associated with your account, you will need to cover the difference with another valid payment method.
Returning and exchanging foundation at Sephora is fairly straightforward, as long as you understand their returns and exchange policy. If your product is returned within 30 days of purchase with the original receipt and packaging, then you will be eligible for a full refund. Refunds made between 31 and 60 days will only be eligible for store credit.
Items returned by mail must be received by Sephora within 30 days, or they will only be eligible for store credit. Mail returns are only possible with items purchased online. Otherwise, you will have to return your item to a physical Sephora location.
If you have any questions or concerns, feel free to fire away in the comments section.