If you’ve ever purchased makeup from Sephora that you were not satisfied with, you may have wondered about the specifics of their return policy. Different stores can have wildly varying policies when it comes to returns, so it pays to know exactly what their expectations are when attempting to process a refund.
You can return makeup to Sephora within 60 days of your purchase as long as you have your receipt. Without your receipt, you will need to verify your purchase some other way, such as with your Beauty Insider Account info.
You can also verify your purchase with the credit card information that was used to purchase the item. If you cannot verify your purchase, you can still process your return for store credit.
Keep reading to see more details about returning makeup to Sephora, as well as other information regarding their returns policy.
Can You Return Makeup to Sephora Without Packaging?
Sephora will accept makeup for returns in-store if it is opened or even used. As long as you are within the 60 day return window and your purchase can be verified, you will be eligible for a full refund. If you cannot verify your purchase, then you will only be eligible for store credit.
You can return makeup to Sephora without packaging. The only requirements are that you return the item within 60 days from your original purchase, and you can verify your purchase (with a receipt or by other means such as with your Beauty Insider account).
All returns are ultimately at the discretion of the store manager. This means that even if you are within the 60 day window and your purchase can be verified, you may still not receive a full refund. If you return an item more than 30 days after purchase, you will generally be given store credit rather than a full refund.
It is also important to note that you will typically not receive a cash refund for any items returned to Sephora. The credit will either be refunded to the debit or credit card used in the original purchase, or as a gift card if you paid with Paypal or another payment processor.
Can You Return Used Items to Sephora?
You can return used items to Sephora as long as your original purchase can be verified. You should also return the item within 60 days from your original purchase.
Like with brand new items, used items returned outside the 60 day window will only be eligible for store credit. However, if you used a credit card for your purchase, you may be able to verify the purchase by providing info for the credit card used in the purchase.
Items returned in perfect condition will be put on the shelf for resale. Items that are even slightly used will be disposed of.
How To Return Makeup to Sephora
Returning makeup to Sephora is as easy as taking your item into a Sephora location with your original receipt. This should be done within 60 days from your original purchase, or you may not be eligible for an actual refund.
Returns processed after the 60 day window (or without a receipt) will only be eligible for store credit.
If you purchased an item online, you can return it with the packing slip from your order. You can also mail in items purchased online using the returns service on the Sephora website. Items purchased in-store or through services like Instacart cannot be returned by mail.
For more detailed information on Sephora’s return policy, including information on returning items purchased online, you can visit Sephora’s returns page. The page has tons of information on specific return policies, so it’s worth checking out if you plan on returning an item to Sephora.
Returning Makeup to Sephora That Was Purchased Online
If you purchased your item online, you can return it in-store just like any other item. You will need to show your packing slip to verify the return. You can also mail in items that were purchased online as described above.
You cannot return items by mail that were purchased in-store, or that were purchased through services such as Instacart. It’s also important to note that any Beauty Insider points associated with your purchase will be nullified upon processing a return.
Returns made in store do not have to be returned to the same location at which they were purchased. You can return an item to any Sephora location as long as you are able to verify your purchase and you are within the 60 day return period.
Returning Sephora Items By Mail
Items purchased online from Sephora can be returned by mail if you visit the returns service page on their website. You will need to include the original packing slip included with your package. You should also use the Sephora packaging if available.
If the sephora packaging is not available, you can package your item in a well-padded envelope or box to ensure safety during transit. You can print off the prepaid return label provided by the returns service linked above or request a printerless FedEx mobile return code.
After dropping your package off at a specified FedEx location, you will be able to track your shipment with the returns service linked above. It will take up to 30 days to process returns that are sent in by mail.
Returning makeup to Sephora can be a pain if you don’t know the returns policy. In general, if you are returning the item with the receipt from your purchase, you should have no problems getting a refund.
You can also return items that are opened or used, as long as your purchase can be verified, and you are returning the item within 60 days of your original purchase. If you are outside this window or your purchase cannot be verified, you will only be eligible for store credit.
If you have any questions or concerns, feel free to fire away in the comments section.