Working as shift manager for large companies involves supervising operation of business, providing staff guidance, and acting as mentor, coach, and “central hub” for customer service activity.
Here we take a look at the role of shift supervisor for two companies, Starbucks and Amazon, and examines the duties involved, the salaries received and the process to apply one.
How Much Does A Shift Supervisor Make At Starbucks?
Shift Supervisors at Starbucks in The United States earn on average $14.09 per hour, it typically ranges between $12-$17 per hour depending on location. The Starbucks franchises in certain cities pay more than the average. For comparison, at Amazon, you can expect to earn around $14.84 per hour as a shift supervisor.
Working as shift supervisor for either of these companies includes other employee benefits ranging from health insurances, paid time off, employee discounts, retirement plans, flexible schedules, and at Starbucks, tuition reimbursement and stock purchase plans.
What Does An Amazon Shift Supervisor Do?
The tasks of shift supervisor for Amazon involves working onsite and hands on, overseeing and coordinating the activities of a team of employees, and supporting the line or team manager.
Responsibilities for an operations shift supervisor (warehouse) can include:
- Demonstrating occupational health and safety knowledge/skills
- Supervising team mates: coaching, mentoring, conflict resolution, emotional support
- Liaising with line manager
- Working as manager when the manager is absent
- Implementing and analysing performance goals
- Attending meetings
Amazon frequently describe their shift positions as being “non traditional shift patterns, which may include nights and weekends” and heavily emphasize that the ability to “multitask” is essential.
What Happens If My Applications To Work As Supervisor Are Unsuccessful?
Both companies will confirm that they have received your application, and both companies will contact you again, regardless of whether you are chosen for the position or not.
Once they have confirmed that you are unsuccessful, you are free to apply for any other position they are offering.
Delays in application processing can occur. These are usually caused by missing (or incorrect) information on your application, and delays in government handling of necessary background checks.
If there are a large number of application to process, it may be a while before you hear anything.
What Does A Starbucks Shift Supervisor Do?
At Starbucks, the role of supervisor is very hands on, interactive and multi skilled. A supervisor may, in a typical day, have to manage staff, handle customers, order stock, act as barista, and support new recruits.
The shift supervisor at Starbucks is answerable to the store manager, who may frequently be away from the store front, leaving the supervisor in the lead role. This means that supervisors need to be excellent problem solvers, be able to think on their feet and make swift decisions.
Basically the supervisor leads each shift. The ability to serve customers and resolve customer issues is crucial, especially during times of staff shortages where supervisors may have to step back into a service role.
How Do I Become An Amazon Shift Supervisor?
Amazon have a page called “Amazon Jobs”, which outlines all jobs currently available in multiple countries.
You can click on any of these to read the full specifications for the job, including the job location, duties and responsibilities, required hours, and the goals of the company and the job.
The “apply now” button is located next to each job title. You will next be asked to read the job description thoroughly and then confirm that you have completed this.
You will then have to log into (or make) an Amazon account in order to continue. You complete the job application from your account.
Each position includes a list of valuable skills, experience, and qualifications and outlines the duties and tasks required to perform the job.
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How Do I Become A Starbucks Shift Supervisor?
On the Starbucks home page, you’ll find the “careers” tab at the bottom of the page. Click on “US careers”, which will take you to the “search jobs” bar. Here you can search for the type of position that interests you and/or the job location you need.
You can also explore career paths from this page.
For a typical shift position, Starbucks lists basic qualifications and outlines required skills, knowledge and abilities. They also describe clearly what it takes to make a great shift supervisor.
It is possible to apply for more than one position at any time and to reapply for another position if your first application was not successful.
The role of supervisor is an active, dynamic, and useful position in any career, and both Starbucks and Amazon are regularly recruiting for good hard working supervisors.
There are a number of online review panels where you can find employee feedback directly related to these positions. Applying for supervisor work can be done directly from each company’s home page.