Even though Uber Eats is easy and convenient, there are times when it can be less than stellar. Orders can go missing, the app can bug out, or restaurants leave items out of your order. There are many reasons why things like this happen, but the issues can typically be resolved fairly easily.
Keep reading to find details on why your Uber Eats order may have disappeared, as well as general information on problems that can arise with the Uber Eats app.
Uber Eats Order Disappeared Before Delivery – Is It a Glitch?
One common complaint about Uber Eats is that an order simply disappears. You never receive your food, and the app doesn’t show any orders in progress. This can happen for a couple different reasons, but the most common is that your order was canceled.
Uber eats orders usually disappear because the restaurant or driver canceled the order. Sometimes, orders may be canceled accidentally due to a glitch, but this is not very common.
If the restaurant was unable to complete your order, you will usually be sent a notification that you must change or cancel the order yourself. If this notification is not responded to within 10 minutes, the order will be automatically canceled.
If you did not receive a notification from Uber Eats, but your order has disappeared, you can contact customer support to try and resolve the issue. They can usually make sure your money is refunded in case you were charged in error. They can also give you credit towards a future Uber Eats purchase if you don’t want to wait for a refund.
What Happens if Food Is Missing from Uber Eats?
If you order Uber Eats on a regular basis, then you have probably had situations where one or more items was missing from your order. This is usually due to simple human error; either by the restaurant or the driver. However, Uber will usually be helpful in making sure you get a refund.
If food is missing from Uber Eats, Uber will give you a refund on behalf of the restaurant. This refund can either be deposited into the account used for the order, or given as credit on the Uber Eats app.
If you want the full refund, then you will have to wait quite a while for the funds to be deposited back into your account. The Uber Eats credit, on the other hand, is usually immediate and can be used right away to order more food.
What to Do if I Can’t Find My Uber Eats Order
Sometimes, your Uber Eats order will be marked as complete by the driver, but the food is nowhere to be found. Typically, this happens because the driver delivered the food to the wrong address by mistake.
If you can’t find your Uber Eats order, follow these simple steps to resolve the issue:
- Open your Uber Eats app and navigate to the order screen
- Tap the “Help” button and follow the on-screen prompts to contact your driver
- You can also tap the “Get Help” button on the home screen for the app
- If you cannot contact your driver, you can call your local Uber Eats phone line for assistance
If your order has not yet been marked as completed, you can tap the “Contact” button on the order tracking screen to contact your driver.
How Do I Contact Uber Eats for a Refund?
This one can be a bit tricky. Even though the Uber Eats website has plenty of information on their policies regarding order cancellation and refunds, it can sometimes be difficult to actually get in contact with Uber Eats customer support.
You can contact Uber Eats through the app. Tap on the “Get Help” button on the home screen of the Uber Eats app and scroll to the bottom to contact a customer service agent by phone or email.
You can also log in to the Uber Eats website to submit a question for their customer support team. They will usually respond within 48 hours. It is also possible to go to your local Uber Greenlight Hub for in-person assistance.
It can be frustrating when an Uber Eats order disappears. However, understanding why it happens and how to resolve the issue can make it a little bit more comfortable. The most common reason for an order disappearing is that it was canceled by the driver or the restaurant.
If your order has disappeared, you can contact Uber Customer support through the app. They should be able to refund the order or assist you with any other problems you may have. You can also send help requests by logging in to the Uber Eats website.
If you have any questions or concerns, feel free to ask away in the comments section.