Item theft is a terrible business. Sometimes when ordering things online, they can end up missing somewhere during the shipping process. They can also disappear from porches or other delivery locations before you have a chance to pick them up. In many cases, this can result in hundreds of dollars worth of merchandise being lost forever.
Although popular retailers such as Sephora are usually happy to help customers with any problems during shipping, item theft is a bit of a special case. If your address fails to receive shipments frequently, this may come off as suspicious to some companies, who will then refuse to issue a refund for the missing goods.
Does Sephora Refund Stolen Packages?
Sephora will offer refunds for stolen packages, missing items, and other situations where your package didn’t make it to your door. However, some forms of activity may get your address flagged with suspicious activity, which may affect your ability to receive a refund.
Keep reading to find details on refunding stolen packages from Sephora, as well as information on what to do if you think your package has been stolen.
What Do I Do If My Sephora Package Was Stolen?
The most important thing to do is not panic. If you attempt to contact customer service while you’re freaking out and angry, there won’t be much they can do for you. Start by collecting any relevant information on the delivery (such as tracking numbers, order numbers, and an exact list of everything that went missing).
If your Sephora package was stolen, you should contact Sephora customer service in order to report the missing package. Sephora Customer service can be contacted by phone at 1-877-737-4672, or through the Sephora website.
Customer service will ask you to provide information on the shipment, and if everything is in order they may open an investigation into what happened. In most cases, you will be able to get a refund for your items.
That being said, if your address or account has been flagged with suspicious activity (such as being associated with a package forwarding service), then you may run into some hiccups trying to get your package refunded. Sephora has to be careful of package fraud and refund scams, so it’s understandable that this may happen from time to time.
What To Do If Sephora Package Is Missing Item
Sometimes when ordering large packages from Sephora, some items may be accidentally left out of your order. This sometimes happens due to errors at the warehouse, or hiccups in the systems automatically processing your order.
Just like for stolen items, the best thing to do about missing items is contact Sephora customer service. If you have your order confirmation, as well as other pertinent information such as your order number and the payment info used to purchase the order, it’s a good idea to keep that on hand. Customer service will use this information to confirm the order and attempt a resolution.
In most cases, missing items can be refunded without issue. As long as you can verify your purchase, you will be eligible for a refund within 30 days of your order. If you received items that you did not order, customer service may request information about those products so that they can arrange to have the items collected.
If you want to know more about what to do if your Sephora order is missing items, you should contact Sephora customer service online or by phone at 1-877-737-4672.
How To Get Stolen Packages Refunded
If your package was stolen, lost, damaged, or missing items, then the best thing for you to do is contact Sephora customer service. Make sure that you have as much information as possible about the order so that the customer service agent helping you can assist you in the most efficient way possible.
For most orders, getting lost or stolen packages refunded shouldn’t be an issue. As long as you can provide the order number, as well as proof of purchase, Sephora should refund your package. The only situation in which they may refuse to reimburse you for the missing goods is if your account or address are flagged with suspicious activity.
Suspicious activity typically involves repeated failed deliveries, or association with a package forwarding service. In order to avoid this kind of activity, make sure you only use a residential address for receiving packages, and try to be at home when your package is out for delivery.
If your package from Sephora is missing, or an item you ordered isn’t included in your package, then the best thing for you to do is contact Sephora customer service. They will usually be happy to help you figure out what went wrong with your order. You will also usually be able to get the missing order refunded.
In some scenarios, your address may be flagged by Sephora as being associated with suspicious activity. This sometimes happens if you use a package forwarding service to order items from Sephora. It can also happen if orders are stolen frequently from your address after being marked as “delivered”.
If you have any questions or concerns, feel free to fire away in the comments section.