We all love shopping online, it makes out lives easier and more comfortable, unfortunately, we have to deal with deliveries, and we don’t know for sure if we are going to get what we purchased 100% as we picture it in our heads, that is one of the things that online retailers have taught us.
That is why we buy from the ones with the best reputation such as Amazon, and still, we find ourselves in unavoidable situations such as late deliveries, wrong size clothes, and even empty packages.
This last one seems a bit too strange, but it does happen, so let’s see what should we do if this happens and why it might happen.
Amazon Delivered Empty Package
If you receive an empty package, you should contact the seller directly ASAP or an Amazon customer service representative to file a complaint. Amazon will offer you a replacement or refund depending on your specific situation.
Amazon fulfillment centers are full of packages that are boxed and shipped every day, and with so many packages to work with, it’s not strange that they run into some logistical issues from time to time, including sending an empty package.
To learn more about why this happens and what to do, keep reading…
What Should You Do If Amazon Sends An Empty Package?
If you get an empty Amazon package, the first thing you should contact the seller immediately and see if you can solve the problem directly, if not then the best course of action is to contact Amazon Customer service so that you can file a complaint and request either a refund or a replacement, which in this case wouldn’t technically be a replacement since you didn’t get the product in the first place.
It must be very confusing to receive an empty package, thankfully it has happened before and there is a solution so don’t worry too much about it. If you still want to know more about why this happens and some related issues and information then we encourage you to keep reading, you might find something useful!
Why Does Amazon Send Empty Packages?
There are two main reasons as to why this can happen:
- Due to Amazon’s high demand, the large number of orders can cause the employees at the fulfillment centers to make some mistakes along the way, one of them would be to forget or skip the whole packaging process while a box is being prepared for shipping.
- It may be a scam, although it’s unlikely if the item is sold directly from Amazon since they are in control of the packaging and everything related to the box where your product is placed, but if it’s a third-party seller, there is a slight possibility it is indeed a scam. If you suspect or have concerns that this is the case, then you should contact Amazon and the Federal Trade Commission to solve the issue.
There may be other reasons as to why this happens but they are so few that it might not be worth investigating. Just remember that an empty package will always be Amazon’s fault and not the customer’s.
How Does Empty Amazon Packages Scams Work?
Some people manage to ship empty Amazon boxes to customers by listing items and then sending an empty box.
Of course, this applies to third-party sellers, and we recommend that you are careful about which sellers you choose to buy from.
If you do suspect that it is a scam get in contact with the seller and ask for evidence of the product to see if it was just a mistake, however, if the seller refuses to send a proof or tries to get too roundabout with the situation then you should contact Amazon and the Federal Trade Commission.
Can I Get A Refund If I Get An Empty Package?
Yes, you can, Amazon will refund empty packages as long as they can confirm that it was an order placed by you and the status says “delivered”.
If you don’t have proof of purchase or the status of your order is not yet “delivered” then it won’t be eligible for a refund.
Still, it’s a possibility that two mistakes were made and you received an empty package that you didn’t order, in this case, you should report the issue to Amazon since there might be someone who did order it, even though it’s empty.
Can I Get A Replacement For An Empty Package?
Yes, you can, but only if you purchased it directly from Amazon, if you dealt with a third-party seller, however, you have to contact them instead of Amazon and see if you can work something out.
You may also file an A to Z Guarantee against the seller if it comes to that, or just request for a refund directly, it’s up to you.
If you get your hands on your package and notice that it’s empty, it might have been a mistake during the packaging process or a scam, either way, you can contact the seller and Amazon to solve this issue depending on the situation.
If everything fails, the easiest solution is to request a refund, so remember to have the evidence of your purchase in hand, and Amazon will gladly grant you a refund if you don’t wish to try and get a replacement.