Amazon has become a cornerstone of product distribution in recent years. They’ve really streamlined the process of ordering just about anything one could want.
Their services are usually pretty reliable, but there are some situations in which your order can get misplaced or delivered to an incorrect address.
So if your Amazon package is delivered to the wrong house is there anything you can do?
What To Do If Your Amazon Package Is Delivered To The Wrong House?
If your package was delivered to the wrong address, contact Amazon immediately to let them know. Give Amazon your tracking info, order details, and let them know the package was delivered to the wrong house. From here, they’ll take care of everything for you and send you a replacement item.
Keep reading if you want to learn all about Amazon packages and what happens when an item is delivered to the wrong address…
Steps To Take If Your Package Was Delivered To the Wrong House
There’s nothing worse than checking your Amazon tracking and getting excited for a delivered package, only to find that the package is nowhere to be found. It’s stressful to think that your package might be lost in transit, or to check your tracking info to make sure you even entered the right address.
A package being delivered to the wrong address doesn’t happen often, but it does happen. Typically, it is a result of an error on the seller’s part, but it’s always a good idea to ensure that you enter in correct shipping information.
If you entered the wrong information, the package should be returned to the sender in most cases. If this happens, the seller will sometimes contact you in order to resolve the delayed order. You can report a package delivered incorrectly on your Amazon Tracking page, but you will need to contact Amazon Customer Service in order to initiate a refund for the order.
Before reporting the package as missing, however, there are a few things Amazon recommends you do to confirm the package is actually lost:
- Verify the shipping address on your order
- Look for a notice of attempted delivery
- Thoroughly inspect the delivery location
- Ask your neighbors if one of them accepted a package for you
- Wait 48 hours in case the package does actually arrive
You can also contact the carrier using the Carrier Contact Information Page to try and locate your package. Make sure to have any tracking or order numbers ready when you do.
What Do I Do If I Get Someone Else’s Package From Amazon?
It’s not very common to receive somebody else’s package by mistake, but it does happen. If you’ve ever received a package that wasn’t yours, you’ve probably wondered whether or not you should return it to Amazon, or even try finding out how to send the package to the correct buyer.
If you’re less scrupulous, you might wonder if you even have to send the package back at all. We’ll talk about that more in a second.
For now, let’s just cover how to correct an order that you received incorrectly. The first thing you can do is check your order history and make sure it wasn’t something you or somebody else in your household ordered. Sometimes people order things and then forget about it. Most often, this happens when children order items on their parents’ account without their knowledge.
If you really did receive somebody else’s item, then it’s best to report the incorrect delivery through your amazon Account. You can contact Amazon customer service in order to report the delivery. If the item was in fact a gift that somebody else ordered for you, they will be able to indicate that when you contact them as well.
If you were mistakenly charged for the shipping costs on an item you did not order, then Amazon should provide you with a pre-paid shipping label to cover the cost of the return.
Typically, this will only happen if you or somebody else mistakenly filled out incorrect shipping information, so it’s always a good idea to make sure you enter information correctly.
Who Is Responsible If A Package Is Delivered To The Wrong Address?
This is the million-dollar question. If I receive a package by mistake, who exactly is at fault?
Lost mail can be a huge problem for sellers on Amazon, since buyers expect a certain level of professionalism and consistency.
However, incorrect deliveries do happen, and any good seller will have a vested interest in making sure their items get delivered quickly and safely.
However, lots of things can go wrong with package delivery, and it’s not always the seller’s fault. However, it is still their responsibility to do everything in their power to ensure the package is delivered correctly. Usually, this means:
- Checking carefully to make sure the address on the package is the same as the address on the order
- Check the names to make sure they match
- Make sure all the necessary labels are included on the packaging
- Obtain insurance for anything you ship, if you can afford it
- Always include “return to sender” data on the postage label
- Always put “return to sender if undeliverable” on the shipping label
- Keep records of every single piece of shipping information
Good sellers will go above and beyond to make sure the package gets where it’s supposed to go. However, mistakes do happen. The best we can do as buyers is to make sure we have everything covered on our end, and contact Amazon if anything goes wrong.
Can I Keep Packages Delivered To My House?
This is where it gets kind of interesting. In the US, the Federal Trade Commission has taken the position that incorrectly delivered packages are never the responsibility of the recipient.
In other words, if you receive a package by mistake, Amazon and the seller are considered 100% at fault.
Because of this, you are actually under no obligation to return an item that you received in error. You are also not required to report the delivery to Amazon.
Technically, this means that an incorrectly delivered item could be considered a “freebie”.
That being said, reporting the incident through Amazon’s customer service can be a good idea for a couple reasons. First, it can help Amazon properly return the item to its rightful owner.
Second, resolving these issues provides Amazon with data on how incorrect deliveries happen, and makes it easier for them to avoid the situation in the future. In the end, however, it is entirely up to you what you do with the package.
As soon as you realize your package was delivered to the wrong address, contact Amazon and let them know if the mistake.
From there, Amazon will double check everything with the courier and send a replacement to your home.