Shopping on Amazon is an amazing experience as the platform lets you order almost any product from virtually anywhere. All you need is a smartphone and a good internet connection. After placing your order, you can go on with your day-to-day activities as you await shipment.
But what happens in situations where you wish to cancel an order? Does Amazon allow cancellation?
And if the answer is yes, will you get a refund? And what happens in scenarios where the order you cancelled finally arrives at your doorstep?
Keep reading to discover more about Amazon’s cancellation and refund policy.
Can Amazon Reverse A Refund?
Amazon can’t reverse a refund. A buyer would have to request a retrocharge or ‘reverse refund,’ but Amazon can’t reverse it without this request.
There are times when buyers are issued their refund but later on ask to reverse the refund to the seller. For example, this could result from a delayed order that eventually arrives and is accepted by the buyer.
When this happens, it is the buyer’s responsibility to directly request a retrocharge of their claim amount.
They can opt to do this via their account’s “Problem with Order” page or inform Amazon customer service to reverse refund the claim amount to the vendor.
It is important to remember that Amazon will not retroactively charge the buyer unless they receive specific instructions authorizing them to perform a retrocharge or reverse refund.
What Does Reverse Refund Mean?
Just as the name suggests, a reverse refund is an action of reversing a buyer’s reimbursement to the seller.
This happens when a buyer that had initially claimed a refund finally receives their order and keeps it and instructs Amazon to carry out a retrocharge of their claim amount.
How Long Does Amazon Take To Refund a Canceled Order?
When returning an item, you are at liberty to choose your preferred refund method in the “Online Returns Center” column. Once the carrier receives your item, it may take as much as two weeks for Amazon to receive your return and process it.
Processing typically takes three to five business days after the item arrives at Amazon’s return center. Upon completing the processing process, the company issues a refund to the selected payment method.
Buyers that want to use their refund without waiting for a lengthy processing procedure have the option of selecting the “Instant Refund” option if it is available. Amazon will either refund your instant refunds to your credit card or issue them to you as an Amazon.com Gift Card balance.
You will still have to return your items within 30 days of receiving them. Otherwise, you won’t be eligible for a refund.
It is also important to remember that once Amazon has issued your refund, you may have to wait for a few days before your bank makes the funds available in your account.
How Do You Cancel Orders On Amazon?
Order cancellation on Amazon is quite straightforward. Amazon.com allows you to cancel your order in just three steps.
The first step is getting into the “Your Orders” section of your Amazon account finding the order you want to cancel.
Next, you will need to select the check box next to the item in question.
Finally, after selecting all the items you’d like to cancel, hit the “Cancel Checked Items” button. After you’ve completed all these steps, Amazon won’t ship the selected items to you.
How Do You Confirm Cancelled Orders On Amazon?
When it comes to confirming whether Amazon canceled your order, there are two methods you can employ.
First, you will receive a confirmation message from Amazon on the email address you’ve provided on your account after submitting your cancellation.
But if you don’t receive an email, ensure you check your Amazon account. Soon after you’ve logged in, navigate to the “Your Orders” section in the settings.
If you can see the order in question in the “Cancelled Orders” section, you can rest assured knowing the cancellation was successful.
Can You Cancel an Amazon Order That Has Already Been Shipped?
Unfortunately, it is impossible to cancel Amazon orders already in transit. Amazon, however, offers you the chance to return or replace the item.
If Amazon ships your order directly, you can return or refuse your package through the “Online Returns Center” section.
However, where a third-party vendor shipped your order, you will have to contact them directly for information on how to return your package.
Do You Incur Any Cancellation Costs on Amazon?
Some companies charge a fee for order cancelations. They usually deduct this amount from your refund.
One of the perks of canceling orders on Amazon is that you do not incur any charges in the process.
So, as soon as you cancel your order, Amazon will release your money back into your account.
Can You Cancel Amazon Orders Using the App?
Of course, yes. Besides the Amazon.com website, Amazon lets you use the app to cancel your orders, and the cancellation process is no different from the online steps.
After locating the main menu on the Amazon app, click on “Your Orders.”
Next is selecting the order you wish to cancel, tapping on “Cancel Item,” and then “Cancel Checked Items.”
Just like with the online process, you will receive a confirmation email from Amazon informing you that your order cancellation went through.
Want to learn more about Amazon? Check out these articles to learn if you can use Google Pay on Amazon, what to do if your Amazon order says delivered but you haven’t received it, and can you return opened items to Amazon?
You can cancel any order on Amazon, provided the shipping process hasn’t begun.
Additionally, you do not have to worry about incurring additional charges as order cancellation is free.
Also, in case Amazon issues you a refund, but the delayed package finally finds its way to you, you may inform the company’s customer care team to reverse the refund.
After canceling an order, Amazon will send you an email confirming the same.